термины

Ознакомьтесь с условиями бронирования и проживания в Stella Marina Residence

– 5% discount for stays over three weeks

Price includes electricity, water and gas bills
Presence of pets (max 15kg), only staircase B apartments.

CHECK-IN IS ONLINE

Online Check-in (required)

•         Up to 2 days before arrival.

•         You will receive a link via email/WhatsApp approximately 7 days before.

•         The following will be required:

•         Identity document of the person booking (photo + selfie). The law requires identification of guests.

•         Personal information of other guests.

•         Payment of the balance (rental, extras, €200.00 security deposit, tourist tax).

•         Signing of the rental agreement.

In case of no-show:

Only the cancellation fee for the booked package (deposit) will be retained.

Any other amounts already paid via online check-in (balance, security deposit, and tourist tax) will be fully refunded.

Access and Hours

•         After checking in online, you will receive the electronic keys for the apartment via email/WhatsApp the day before your arrival.

•         Keys will be active from 4:00 PM on the day of arrival (after confirmation from reception).

•         Apartment check-in: from 4:00 PM onwards.

Delfini Reception Hours:

Monday/Friday 9:00 AM - 1:00 PM - 2:00 PM - 6:30 PM

Saturday 8:00 AM - 12:30 PM - 1:00 PM - 6:30 PM

Sunday 9:00 AM - 12:00 PM

Cash Payment:

The balance and security deposit can be paid in cash only upon arrival and during reception opening hours.

In this case:

•         It is still mandatory to complete the online procedure (entering personal information via a link);

•         It is necessary to notify reception in advance to use this payment method.

For arrivals outside of reception hours, it is mandatory to complete the entire check-in process online, including payment by card/debit card.

CHECK-OUT:

by 10:00 AM on the day of departure.

The security deposit, barring damages, will be refunded to your credit/debit card within 24-48 hours (the correct currency will be visible after a few days, depending on your credit/debit card's network).

INFORMATION

• The number of people hosted cannot exceed the number of available beds.

• Persons not registered in the notification card cannot be accommodated.

• Upon departure, the apartments (CLASSIC and COMFORT) must be clean and in the same conditions in which they were delivered, otherwise you can pay for the final cleaning separately.

• Damages caused during the stay to the furniture, the apartment or other items are the responsibility of the customer.

• Any early departures with respect to the reception opening hours may result in the non-return of the deposit, which will be sent to the customer’s home only after the apartment has been checked.

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TOURIST TAX in Cupra Marittima (for Residence)

Only in the months of July and August

€0.70 per person per overnight stay, up to a maximum of 6 nights.

Exemptions:

• minors up to the age of 14

• disabled person who is not self-sufficient and his companion

• non-self-sufficient disabled person under 18 years of age, both parents are exempt

• bus drivers and tour leaders of organised groups (1 in 25)

Booking confirmation requires a down-payment covering 30% of the entire price, which must be completed within 5 days after reservation.
If any delay occurs, please let us know by email.
In the absence of prior notice, the apartment will be considered free after 24h from the scheduled arrival date. No discount may be claimed in case of delayed arrival or early departure.

For stays UNTIL JUNE 12th  AND FROM SEPTEMBER 13th

If canceled or modified up to 4 days before the arrival date, no fee will be charged.
Beyond this limit, cancellations, late changes or no-shows will result in a charge of 30% of the stay.

For stays FROM JUNE 13th  TO SEPTEMBER 12th

If canceled or modified up to 42 days before the arrival date, no fee will be charged.
Beyond this limit of 42 days from the date of arrival, cancellations, late changes or no-shows will result in a charge of 30% of the stay.