For Residence I Delfini, Liberty, Stella Marina, and Borgo Offida:

• Refundable Rate: This rate requires a 30% deposit to confirm the reservation, to be paid within 5 days of confirmation. The remaining balance must be paid a few days before arrival, via online payment (debit or credit card) or upon arrival in cash or check. It also offers a free cancellation period, as indicated in the information provided, allowing you to cancel your reservation without additional costs up to a certain date.
• Non-Refundable Rate: The non-refundable rate offers a 5% discount on the refundable rate. However, in this case, the full amount is required at the time of booking, and once booked, there is no refund in the event of cancellation, even if the reservation is canceled before the arrival date.

In short, the refundable rate offers greater flexibility but requires payment in installments, while the non-refundable rate is more cost-effective but requires full payment upfront and no refund in the event of cancellation.

For Residence I Delfini, Liberty, and Stella Marina:

Local authorities do not allow pets to bathe. However, at our partner beach, we have obtained authorization to welcome your four-legged friends directly under your umbrella. It is important to inform reception of your pet's presence when booking, as access is subject to availability.

Upon request at the reception desk when booking, a beach spot with access for small pets is available (subject to availability).

In the "Pet" area of the beach, water bowls and dog loungers are also available free of charge, subject to availability.

Per Residence I Delfini, Liberty, Stella Marina e Borgo Offida:

La pulizia finale è inclusa nei pacchetti che lo specificano nella sezione "Cosa comprende", come ad esempio nei pacchetti Superior e Deluxe. Per gli altri tipi di trattamento, il cliente ha la possibilità di occuparsene in autonomia, poiché l'appartamento sarà fornito di stracci, scopa, scopettone e secchio. In alternativa, può scegliere di aggiungere il servizio di pulizia finale come costo extra, che verrà effettuato dal nostro personale al momento del check-out.

For Residence I Delfini, Liberty, Stella Marina:

Check-in is done online via a link we send a few days before your arrival. At this stage, you will be asked to settle any remaining balance, pay the security deposit, and sign the contract. The apartments are available from 4:00 PM to 7:00 PM. Alternatively, in-person check-in is possible for cash/check payments only (excluding Sunday arrivals).

For Residence Borgo Offida:

Check-in is done online via a link we send a few days before your arrival. At this stage, you will be asked to settle any remaining balance, pay the security deposit, and sign the contract. The apartments are available from 4:00 PM to 7:00 PM.

For Residence I Delfini, Liberty, and Stella Marina:

Packages that include parking allow you to park your car from 11:00 AM on the day of arrival until 10:00 AM on the day of departure. Please note that LPG or methane-powered vehicles cannot use the parking space. Furthermore, packages cannot be modified or separated from services that are not used.

For Residence Borgo Offida:

You can leave your car in the gravel area in front of the building.

For Residence I Delfini, Liberty, and Stella Marina:

In packages that include a beach service (one umbrella and two loungers), the service will be available from 9:00 am on the day of arrival until 9:00 am on the day of departure. The beach service includes one umbrella and two loungers.

For Borgo Offida: the property is located about 20 minutes from the sea. If necessary, you can contact reception to book a beach service at the partner beach (Chalet Alta Marea, about 20 minutes' drive away).

For Residence I Delfini, Liberty, Stella Marina, and Borgo Offida:

A set of bed linens includes two sheets (single or double) and one or two pillowcases depending on the type of sheets chosen (single or double).
The cost is €7.00 for a single set and €14.00 for a double set.

For Residence I Delfini, Liberty, and Stella Marina:

Check-out is by 10:00 AM on the day of departure. You can check out independently, provided you notify reception in advance.

Regarding the security deposit:

• If the deposit was left via a link (credit or debit card), it will be refunded, barring any damages, in the same payment method, within 24-48 hours after the apartment has been inspected. The amount will be visible, in the correct currency, after a few days, based on your card's network.
• If the deposit was left in cash, it can be refunded in cash if you depart during reception opening hours. In the event of early departure, the deposit will be refunded via bank transfer within 24-48 hours, after the apartment has been inspected.

For Residence Borgo Offida:

Check-out is by 10:00 AM on the day of departure. You can check out independently. The security deposit will be refunded, barring any damage, in the same payment method, within 24-48 hours after the apartment has been inspected. The amount will be visible, in the correct currency, after a few days, based on your card's circuit.

For Residence I Delfini, Liberty, Stella Marina, and Borgo Offida:

Monday to Friday, at Residence I Delfini, Via Kennedy, 32 - Cupra Marittima, from 9:00 AM to 1:00 PM and from 2:00 PM to 7:00 PM.

Saturday from 8:00 AM to 7:00 PM.

Sunday from 9:00 AM to 1:00 PM.

For Residence I Delfini, Liberty, Stella Marina, and Borgo Offida:

The residence's telephone number is active at 0735/778404 for any emergencies regarding the apartment.

For Residence I Delfini, Liberty, Stella Marina, and Borgo Offida, to avoid paying the final cleaning fee, the apartment must be left as follows:

• Floors cleaned (sweeped and mopped)
• Blankets tidy
• Mattress covers clean
• Kitchenette washed and cleaned
• Dishes, cutlery, and crockery washed and cleaned
• Fridge cleaned and empty
• Bathroom washed and cleaned
• Trash bins empty

Free of food scraps and trash

If the apartment meets these conditions, the final cleaning fee will not be charged.

For Residence I Delfini, Liberty, Stella Marina, and Borgo Offida:

"Virtual keys" are an electronic access system that allows you to enter the building and apartment easily and securely, without using physical keys. Each entrance is equipped with a keypad with a numeric code for access, or you can open the doors directly via smartphone. After completing check-in, you will be sent a link that allows you to open both the main door and the apartment door. The link also contains videos explaining how both types of access are available. The codes and links will be active from check-in (4:00 PM to 7:00 PM) until check-out (10:00 AM).

For Residence I Delfini, Liberty, and Stella Marina:

A security deposit of €200.00 is required for each apartment to cover any missing items or breakages. This will be requested a few days before arrival via a check-in link.

The payment method requested will be by card or debit card and will be credited back to your credit/debit card within 24/48 hours (the amount in the correct currency will be visible after a few days, depending on your credit/debit card circuit).

For in-person check-in (cash/check only), the security deposit will be requested in cash and returned (after an inspection of the apartment) in cash upon check-out.

For Residence Borgo Offida:

A security deposit of €200.00 is required for each apartment to cover any missing items or breakages. You will be asked for a check-in link a few days before your arrival.

The payment method requested will be by card or debit card and will be credited back to your credit/debit card within 24/48 hours (the amount with the correct currency will be visible after a few days, depending on your credit/debit card circuit).

For Residence I Delfini, Liberty, and Stella Marina:

Beach spots will be assigned by the property based on availability.

For Borgo Offida:

Beach spots will be assigned by the property based on availability. The property is located about a 20-minute drive from the beach.

The I Delfini residence is located about 90 meters from the sea, Casa Albergo Liberty is about 100 meters from the sea, Stella Marina is 20 meters from the sea, and Borgo Offida is about 20 minutes by car.

Stella Marina, I Delfini, and Casa Albergo Liberty are located in Cupra Marittima (AP), in a central and well-served area. All major amenities are within walking distance.

Borgo Offida is located about 1 km from the center of Offida, but the area is well-served.

For Residence I Delfini, Liberty, Stella Marina, and Borgo Offida:

The panoramic pool on the 5th floor of Residence I Delfini (at Via Kennedy, 32 - Cupra Marittima) is accessible to all guests of our properties. It is also free for guests of Residence Borgo Offida, but they must go to Residence I Delfini in Cupra Marittima.

For Residence I Delfini, Liberty, and Stella Marina.

The depth is approximately 1.30 meters. It is located in the solarium on the fifth floor, accessible by elevator. There are 7 steps to the pool level.

For Residence I Delfini, Liberty, Stella Marina, and Borgo Offida

Since we cannot accommodate all specific mobility needs, we recommend reviewing the information regarding the accessibility of our facilities and available services to ensure they are suitable for your specific needs (https://www.residencecupra.it/doc//holidays-for-everyone.pdf)

Accessible apartments are located at Casa Albergo Liberty, only on the ground floor of Residence I Delfini and the ground floor of Residence Borgo Offida.

For Residence I Delfini, Liberty, and Stella Marina:

Upon request and notification of a disability, a wheelchair-accessible beach spot will be assigned. This includes a beach umbrella and two lounge chairs near the boardwalk, complete with a platform for easy access to the beach.

For Borgo Offida (about a 20-minute drive from the beach):

Upon request and notification of a disability, a wheelchair-accessible beach spot will be assigned. This includes a beach umbrella and two lounge chairs near the boardwalk, complete with a platform for easy access to the beach.

For Residence I Delfini, Liberty, and Stella Marina:

Our staff and beach lifeguards are not qualified to provide personal assistance. We can provide the contact information for the "Privata Assistenza" company in San Benedetto (0735.735021), which provides personal services (healthcare assistants, physiotherapists, nurses, and companions).

For Borgo Offida (about a 20-minute drive from the beach):

Our staff and beach lifeguards are not qualified to provide personal assistance. We can provide the contact information for the "Privata Assistenza" company in San Benedetto (0735.735021), which provides personal services (healthcare assistants, physiotherapists, nurses, and companions).

For Residence I Delfini and Liberty: the bins are located at the end of the garden of Casa Albergo Liberty.
For organic waste only: brown bin in front of the main entrance of the Delfini, along the railway.

For Residence Stella Marina: the bins are located in the basement, going down the stairs on the right.

For Residence Borgo Offida: the bins are located on the ground floor, walking through the garden to the end of the building.

For Residence I Delfini, Liberty, Stella Marina, and Borgo Offida

"Virtual keys" are an electronic access system that allows you to enter the building and apartment easily and securely, without using physical keys.

Each entrance is equipped with a keypad with a numeric code for access, or you can open the doors directly via smartphone (an active internet connection is required).

For Residence I Delfini, Liberty, Stella Marina, and Borgo Offida:

The access link sent can be opened from your smartphone with an internet connection. It contains the keys to open the main entrances and your apartment. This link can be shared with all guests in the apartment. If you don't have an internet connection or smartphone, you can open the door using the codes found in the link, which will also be provided by reception.

The access link also contains videos explaining how both access methods work. The codes and links will be active from check-in (4:00 PM to 7:00 PM) until check-out (10:00 AM).

For Residence I Delfini, Liberty, and Stella Marina:

When you close the apartment door behind you, no one will be able to open it from the outside unless they have the virtual keys.

For Borgo Offida:

Apartments on the upper floors: When you close the door behind you, no one will be able to open it from the outside unless they have the virtual keys.

Ground-floor apartments: You must enter the code on the keypad or use the link, then close the lock. This will ensure the apartment is properly locked.

For Residence I Delfini, Liberty, Stella Marina, and Borgo Offida:

Yes, it is necessary to enter the personal information of all guests. By law, all accommodation facilities are required to identify their guests. In the online procedure, only the head of the family will be asked to send a copy of their ID and a selfie. For other guests, however, it will be sufficient to fill out the form with the requested personal information (name, surname, place and date of birth).

For Residence I Delfini, Liberty, Stella Marina:

In-person check-in is only possible with cash/check payment and during reception hours, i.e., Saturdays between 4:00 PM and 7:00 PM.

For arrivals outside these hours, it is mandatory to complete all steps of the online check-in (filling in your personal information, paying the balance, deposit, and signing the contract), sending everything at least two days before your arrival. The reception will have to verify your information before providing the entry instructions and virtual keys.

For Residence Borgo Offida:

Since Residence Borgo Offida does not have a reception, online check-in is mandatory in all steps (filling in your personal information, paying the balance, deposit, and signing the contract). You must send everything at least two days before your arrival, as your information will have to be verified before providing the entry instructions and virtual keys.

For Residence I Delfini, Liberty, Stella Marina, and Borgo Offida

By entering the link you will receive a few days before your arrival, you will need to enter:

1. the booking ID (ID photo and selfie) and only the personal details of the other guests staying*;
2. the balance of the rental and any extras: by debit card, credit card, prepaid card, or debit card (NB: in case of a no-show, it will be refunded);
3. the balance of the security deposit of €150.00: by debit card, credit card, prepaid card, or debit card (NB: in case of a no-show, it will be refunded);
4. the balance of any tourist tax: by debit card, credit card, prepaid card, or debit card (NB: in case of a no-show, it will be refunded);
5. the signature of the rental agreement.

*Please note that the law requires the property to identify and register guests.

For Residence I Delfini, Liberty, Stella Marina:

Check-in in person is only possible with cash/check payment and during reception hours, i.e. on Saturdays between 4:00 PM and 7:00 PM.

For arrivals outside these hours, it is mandatory to complete the online check-in in all its phases (filling in personal details, balance, deposit and signing the contract), sending everything at least two days before arrival. The reception will verify the data before providing the entry instructions and virtual keys.

For Residence Borgo Offida:

In-person check-in is not possible. Residence Borgo Offida does not have a reception desk. Online check-in is mandatory for all phases (filling in personal information, payment of the balance, deposit, and signing the contract).

Please send everything at least two days before arrival, as the data will need to be verified before providing the entry instructions and virtual keys.

For Residence I Delfini, Liberty, Stella Marina, and Borgo Offida:

After completing check-in, you will be sent a link that allows you to open both the main entrance and the apartment door. The link also contains videos explaining how both types of openings work.

For Residence I Delfini, Liberty, and Stella Marina

A security deposit of €200.00 is required for each apartment to cover any missing items or breakages. This deposit will be requested a few days before arrival via a check-in link.

The payment method requested will be by card or debit card and will be credited back to your credit/debit card within 24/48 hours (the amount in the correct currency will be visible after a few days, depending on your credit/debit card circuit).

For in-person check-in (cash/check only), the security deposit will be requested in cash and returned (after an inspection of the apartment) in cash upon check-out.

For Residence Borgo Offida:

A security deposit of €200.00 is required for each apartment to cover any missing items or breakages. You will be asked to provide a check-in link a few days before your arrival.

The payment method requested will be by card or debit card and will be credited back to your credit/debit card within 24/48 hours (the amount in the correct currency will be visible after a few days, depending on your credit/debit card circuit).